Privacy Policy

Raymond Gubbay Limited ("we", "us", "our") is committed to safeguarding the privacy of all visitors to (the "Site"). This Privacy Policy (together with the Cookie Policy and any other documents referred to on the Site) sets out the basis on which we will process any personal data we collect from you or that you provide to us. Please read the following Privacy Policy to understand how we use and protect the information that you provide to us. When you browse our Site or use any of the services offered through it you are consenting to our processing of your personal data in accordance with this Privacy Policy.

  •          CONTACTING US
  •          YOUR RIGHTS


For the purpose of the Data Protection Act 1998 (the “Act”), in respect of any personal data that you submit to us on our Site, the data controller is Raymond Gubbay Limited, which is a company incorporated in England and Wales. Please note that we are not the data controller for personal data that you submit and that is collected via third party websites linked to our Site.

If you want to know what information we hold about you or if you have any other queries or complaints in relation to this Privacy Policy, our Site and any content displayed on our Site, our contact details are as follows:

Postal Address:
Raymond Gubbay Limited
Dickens House
15 Tooks Court

Fax: 0044 (0) 207 025 3751
Tel: 0044 (0) 207 025 3750


2.1 We may collect information including your contact details (like your name and email address) and demographic information (like your postcode code) that you provide to us by filling in forms on the Site (e.g. registration forms, order forms, surveys and contests), including information provided at the time of registering to use our Site, subscribing for a particular service or product, subscribing to newsletters and/or email notifications, contacting us, posting material or requesting further services that we may provide from time to time.

2.2 We may collect information in relation to transactions that you carry out through the Site and for the fulfilment and delivery of orders for goods and/or services that you subscribe to via the Site. We will collect information such as your name, delivery address, other contact details and shopping history although please note that we will not collect your banking or payment details. This information will be collected and processed by our third party payment services provider (who is currently RBS WorldPay, although we may also have access to this banking and payment information.

2.3 We will collect information contained in any correspondence between you and us. For example, if you contact us, we may keep a record of that correspondence. We may also ask you for information when you report a problem with the Site or with anything contained on the Site.

2.4 The Site has some initial sections which are accessible to all users of the Site. The Site also has account holder-only sections which are only accessible to users who have registered to have a personal account on the Site (an “Account”). To access and use your Account, you need to become an account holder by registering on the Site. If you decide to register to become an account holder, you will be asked to provide certain information about yourself including your name, email address, password and other contact details, and we will collect and keep this information. By registering as an account holder, you consent to the collection, use and transfer of such information in accordance with the terms of this Privacy Policy.

2.5 We may collect generic information about your visits to and how you use our Site. We may therefore collect information such as your IP addresses, geographical location, browser type, referral source, length of visit and number of page views. Individual users will not be identifiable from this information and we may use this information for a number of purposes including website administration, optimising the use of the Site, disclosing to third party contributors or for security purposes. In particular, we may use an analytics service provider for website traffic analysis and reporting and to track information such as which browser, screen resolution and IP address you are using to access our website, in addition to tracking your movements around our website using cookies, therefore please refer to the Cookie Policy for more information.

2.6 In some instances, we may receive some information that you submit to any third party website that you access from a link contained in the Site. Both us and the owner or operator of that third party site will be the data controller in respect of any such information and you should check the privacy policy of that website to find out how they will use your data. We will only use that information in accordance with this Privacy Policy.


We will only use your information for the following purposes:

(a) to ensure that content from the Site is presented in the most effective manner for you and for your computer;

(b) to provide you with marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about our products, services, events, special discounts and offers, which you have requested to be sent or which we feel may interest you, where you have consented to be contacted for such purposes;

(c) to send you general (non-marketing) commercial communications, such as information about the Site and services provided to you by us at that time;

(d) to allow you to participate in interactive features of our Site, when you choose to do so;

(e) to provide customer service in relation to your use of the Site, to contact you, to deal with enquiries and complaints relating to the use of the Site and to notify you about changes to our services;

(f) to develop, improve and personalise the Site so as to improve your user browsing experience;

(g) to internally monitor users’ use of the Site to enable us to analyse audience make-up, track booking patterns, review audience attendance and review other Site behaviour in order to determine what other products, services and events you may be interested in and in order to assist us improve our business generally; and

(h) provide third parties with statistical information about our users but this information will not be able to be used to identify any individual user.


We will only use your information for the following purposes:

4.1 Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

4.2 We may disclose your personal information to:

(a) any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, each as defined in section 1159 of the UK Companies Act 2006, so that they can provide you with, marketing communications by post and/or electronic means (such as email, SMS and/or MMS) about their own products, services, events, special discounts and offers, which you have requested to be sent or which may be of interest to you, where you have consented to be contacted for such purposes;

(b) any member of our group, for purposes other than marketing to you;

(c) any third party to whom disclosure is necessary to enable us to provide you with any services or products to which you have subscribed or ordered via the Site (including without limitation for the purposes of processing payments, handling and processing event bookings, designing, maintaining and administering the Site);

(d) RBS WorldPay for the purposes of administering and processing your payment details when you submit an order for any goods via the online shop on our Site;

(e) any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy and other agreements, or to protect the rights, property or safety of Raymond Gubbay Limited, our customers, users or others. This may include exchanging information with other companies and organisation for the purposes of fraud protection and credit risk reduction; and/or

(f) any purchaser (or prospective purchaser) of the shares, business or assets of Raymond Gubbay Limited, or any purchaser of the Site.


5.1 The Site may contain content and links to websites and microsites that are operated by third parties. In addition, advertisements contained on our Site may operate as links to that advertiser’s websites, and advertisers and third parties may also use and place cookies on your computer.

5.2 We do not control and accept no liability or responsibility for these third party websites and microsites nor for the third party content, advertisements and cookies. This Privacy Policy does not apply to such websites, microsites, content, advertisements and cookies and any information they collect by virtue of you clicking on that link will be collected and used in accordance with the privacy policy of that third party. Please therefore consult the terms and conditions and privacy policy of those third party websites and microsites to find out how they collect and use your personal data and to establish whether and for what purpose they use cookies.

5.3 If you have any queries or complaints in relation to such third party sites, content, advertisements and/or links which feature or can be accessed via our Site, please Contact Us. We will try our best to assist with your queries and complaints although please note that we may not be the data controller in respect of the data that you submitted or is collected via such third party sites therefore we may not be able to do anything.


6.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for the duration of your account membership of the Site (where available) or for a reasonable period or as long as the law requires or permits.

6.2 We will store all the personal information you provide (where applicable), on our secure servers.

6.3 In relation to all electronic transactions that you make via our Site and that are processed by our third party payment service provider (which is currently RBS WorldPay) will be encrypted using SSL technology, which is an industry standard and among the best software available today for secure commercial transactions. It encrypts all of your credit card numbers so that it cannot be read as the information travels over the internet.

6.4 Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6.5 You are responsible for keeping any passwords, login details and user details confidential.


7.1 Our servers are situated in the UK, however we collect data from wherever users are situated. The information that we collect may therefore be transferred to the UK from any other country in which you may be located and will be subject to UK data protection laws rather than the laws of the country in which you are resident.

7.2 Your personal data may be transferred, processed and/or stored outside the European Economic Area. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.


8.1 You are entitled to know what personal data we hold about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us using the information provided above. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you and to require you to provide us with appropriate identification.

8.2 You may request us to cease sending you any marketing information at any time by notifying us in writing or following any “unsubscribe” instructions included in any marketing sent to you. You may request us to cease processing your data at any time but if you withdraw your consent to certain types of processing described above we may be unable to maintain your membership of the Site.

8.3 If you have received unwanted, unsolicited emails sent via this system or purporting to be sent via this system, please forward a copy of that email with your comments to for review.


Please let us know if the personal information which we hold about you needs to be corrected or updated at any time.


We reserve the right to make changes to the Privacy Policy from time to time. Any such changes to our Privacy Policy will be posted to the Site and, where appropriate, through e-mail notification.

We would advise that it is currently good industry practice to have a separate Cookie Policy.

We have included this information, which was previously in the section above.

It is advisable to specify what these other purposes may include.